Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Aavya, LLC ("Aavya," "we," "us," or "our") governing your access to and use of the Aavya website (aavya.com) and our enterprise AI and data platform services (collectively, the "Services").

By accessing or using the Services, you represent that you are at least 18 years of age, have the legal authority to enter into these Terms on behalf of yourself or the organization you represent, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not access or use the Services.

Aavya provides an enterprise AI and data platform that includes ontology design tools, autonomous workflow orchestration, AI agent infrastructure, and related professional services. The specific features and capabilities available to you depend on the service tier and any applicable enterprise agreement executed between Aavya and your organization.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

To access certain features of the Services, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify us immediately at security@aavya.com if you suspect any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from unauthorized use of your credentials.

We reserve the right to suspend or terminate accounts that we believe, in our sole discretion, have violated these Terms or engaged in fraudulent, abusive, or otherwise unacceptable activity.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services in any way that violates applicable local, national, or international law or regulation; to transmit any material that is defamatory, obscene, or otherwise objectionable; to impersonate any person or entity or misrepresent your affiliation with a person or entity; to attempt to gain unauthorized access to any portion of the Services or any systems connected to the Services; or to engage in any conduct that could damage, disable, overburden, or impair the Services.

You further agree not to reverse engineer, decompile, disassemble, or attempt to derive the source code of any software component of the Services; not to use automated means to scrape, crawl, or harvest data from the Services without our express written consent; and not to use the Services to develop a competing product or service.

The Services and all content, features, and functionality therein — including but not limited to text, graphics, logos, software, and underlying technology — are owned by Aavya or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes. Nothing in these Terms transfers to you any right, title, or interest in or to the Services or any Aavya intellectual property.

You retain all rights to data and content you upload or submit to the Services ("Customer Data"). You grant Aavya a limited license to process Customer Data solely as necessary to provide the Services to you. We will not use Customer Data for any other purpose without your consent.

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure ("Confidential Information").

Each party agrees to use Confidential Information only for the purpose of performing its obligations or exercising its rights under these Terms, and to protect Confidential Information using the same degree of care it uses to protect its own confidential information, but no less than reasonable care. These obligations do not apply to information that becomes publicly available through no fault of the receiving party, was known to the receiving party before disclosure, or is independently developed without reference to Confidential Information.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

AAVYA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AAVYA, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES.

IN NO EVENT SHALL AAVYA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO AAVYA IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless Aavya and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the Services, your Customer Data, or your violation of any rights of any third party.

These Terms remain in effect while you use the Services. We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, indemnification, and limitations of liability.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide notice through the Services or by email. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically. If you do not agree to the revised Terms, you must stop using the Services.

If you have any questions about these Terms of Service, please contact us through our partner inquiry page at aavya.com/#partner or by email at legal@aavya.com.